Policies & Info

Office Hours are Monday - Friday 8:00am - 4:00pm

Office Hours are Monday - Friday 8:00am - 4:00pm

Office Hours are Monday - Friday 9:00am - 4:00pm

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In the face of the COVID-19 crisis, we want you to know that we take client and employee safety very seriously. All precautions are being taken, including all of our staff using PPE at all times, reduced staffing and social distancing within the kitchen, all catering meals to be packaged individually for each person, and available contact-less delivery for all clients. As we know our client businesses will be slowly ramping up and taking similar precautions, especially with social distancing, we have lowered our minimum order amount to $125 (before delivery & tax). Please email us for more details, or if you would like to request a quote. Thank you!

MINIMUM FOOD ORDERS

DELIVERY FEES

SERVICE POLICIES

Placing Orders:  All orders must be booked and confirmed by 12:00pm the day before. Whenever possible, please place your order at least 48 hours in advance. However, if you have a last-minute meeting for the next day, please call or email us to ask, and we will do our best to accommodate your needs.

Delivery Timing:  We require a 15-minute window for your delivery time to account for possible traffic congestion, vehicle complications, or other issues.

Dietary Restrictions: We can accommodate virtually all possible dietary restrictions. Almost all of our meals can be made gluten free, and we always have great vegetarian and vegan options available. Just ask!

Allergies: We do our absolute best to accommodate any allergies that we are informed of. However, as our facility does contain things like nuts and flour, we cannot guarantee our food will be allergen-free. We always practice proper food-safety and do not cross-contaminate, but anyone with severe allergies should be made aware of this.

SERVICE CHARGE

We charge a $0.99 per-person executive service fee on all orders.

This is simply to cover the cost of the disposable black platters, bowls, containers, foils, serving utensils, etc, that your order comes with.

We do provide disposable bio-degradable/compostable plates, cutlery, and napkins free of charge.

CANCELLATIONS

48 hours notice for orders under $1000

7 days notice for orders over $1000

Cancellation Fees May Apply on Late Notice Cancellations

PAYMENTS

Payment is required within 30 days of event date.

After 30 days, a late fee of $25 may be applied, plus 1.5% of the invoice total will accrue per month until payment is received.

QUESTIONS? CONTACT US

info@gourmetlunchladies.com / 604-779-1542